Kicking off with a bang.

Today Clean, Tomorrow Lean

"If the thought of taking a big step (like losing 20 pounds) feels overwhelming, try making a small change in an unrelated area. Spending a few minutes each day cleaning out your junk drawer or organizing crushing paperwork, for example, can help you feel successful—and provide you with the motivating energy to subsequently tackle the more difficult task."

—Claire M. Stuckey, Plymouth, Minnesota

Read more: http://www.oprah.com/health/The-Best-Advice-from-Health-Coaches#ixzz3wnFSO32g

ooh, like this...

http://www.ahealthysliceoflife.com/keeping-eating-healthy-fun-with-one-simple-tip/

and this...

http://www.huffingtonpost.com/lauren-solomon/5-tips-to-a-healthy-you-f_b_6294900.html

"There's too much of a separation between thinking 'I want to be healthy' and 'I am healthy,'" Robyn told me. "Those who are on a path to being true to who they are and what their style is need to make drinking extra water or exercising almost every day or eating extra veggies as immediate and frequent as responding to emails or texting so these healthy habits become a natural part of who they are."

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Am I obsessed with health ..again? Yup. I weighed less than I thought I would ...I saw my Dr. yesterday for a pre-op physical. Surgery next Friday. Hopefully the last to deal with the fistula (the last of any kind EVER please.)

I got excited at the lower number. It felt good to know things I've been doing...work. I want the number to get even lower.

But...I need support so I've been doing some searching about Health Coaches. In a way, that's what my Dr. was yesterday. We briefly talked about the weight and it's all connected to how I feel ...and I don't think I really have been connecting the two...that's like a total "duh!"

I'm doing OK in some areas, but need to improve in others.

I need to drink more fluids and keep eating better foods. And it's all related to making me feel better and avoid certain problems. Like totally duh! You are what you eat.

This one has some good (realistic/doable) advice;

http://www.livebeaming.com/2014/02/7-tips-to-make-healthy-habits-stick-from-a-nyc-health-coach/

....the thing that I'm ...loving... is that I'm already doing some of the stuff these articles have been talking about... Yay!!!

Another search I did...

http://www.callcentrehelper.com/49-tips-for-reducing-average-handling-time-aht-38157.htm

I have GOT to get a handle on the calls for work.

Not just that, but make sure I follow ALL of the fucking rules, even if they don't apply to my job. :(

I'm going out for surgery again next week and I should use my time off to think about how to deal with the calls better. I'm already VERY good at my job but I could improve in areas.

I just sent an email to my manager and 2 leads I work with most...mine and J with a link to this article...

http://www.callcentrehelper.com/49-tips-for-reducing-average-handling-time-aht-38157.htm

I think it's good thing to let them know I do care and am looking for ways to improve. I can be a total bitch when I get any kind of feedback that's less than ...100%.

Just stumbled across this article...ooh, like this...

http://blog.intradiem.com/holistic-approach-to-aht-improvement/

"Educate agents on AHT. During initial training, teach agents on what AHT is, how it is used in planning and scheduling, and how keeping it in check helps not only keep costs down but also improve the customer – and the agent – experience. Make sure agents understand that the AHT objectives for the various call types they handle are more of a range than a “hit this number or else” goal. And clearly explain that AHT reduction is ultimately the responsibility of managers and supervisors – not agents. After all, it’s up to the former to ensure that agents are properly prepared to handle calls efficiently and effectively, and that the center’s systems and processes don’t hinder agent’s ability to do so.

Once agents realize that AHT isn’t intended to handcuff them, they can relax and focus on delivering the best customer experience possible on every call. This results in fewer errors and fewer callbacks from frustrated callers – things that can drive center-wide AHT way up."

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Well I think that's enough to start with. Life is going to get even better.